All Saga candles are made to order and carefully packed in Idaho Falls, Idaho, so they arrive fresh and ready to enjoy.

• Processing Time: Please allow 2–4 business days for your order to be hand-poured, prepared, and packaged before shipping.

• Shipping Time: Shipping time is additional and is calculated at checkout based on the shipping method selected.

• Tracking: Once your order ships, you'll receive tracking information by email.

• Multiple Items: If your order contains more than one candle, your entire order will ship together once everything is ready.

• Free Shipping: Orders $100+

We know choosing a fragrance online can be tricky. We want you to feel comfortable exploring something new from Saga.

If your candle isn't quite what you expected, unused and unburned candles may be exchanged for another fragrance within 14 days of delivery.

To be eligible for an exchange, your candle must be unused, unburned, and returned in its original condition and packaging.

Return shipping for fragrance preference exchanges is the responsibility of the customer. Original shipping charges are non-refundable.

To start an exchange, contact us with your order number and the candle you'd like to exchange. We'll send you the return instructions. Once your unused candle is received and approved, we'll process your exchange.

Damaged, Defective or Incorrect Orders

If your order arrives damaged or defective, or you received the wrong item, please contact us as soon as possible with your order information and photos of the issue.

We'll make it right at no additional cost to you.

Want to start an exchange?

Contact us with your order number and the candle you'd like to exchange. We'll send you the next steps.

Returns & Exhanges:

For hygiene and safety reasons, all body care sales are final. We do not accept returns or exchanges on whipped tallow body butters or lip butters.

However, if your order arrives damaged, incorrect, or there is an issue with your product, please contact us as soon as possible with your order number and photos of the concern.

We take pride in every Saga creation and want you to have a wonderful experience. If something isn't right, we'll work with you to find an appropriate resolution.

Summer Shipping Advisory | Keeping Your Adventure Cool ☀️

Summer adventures bring sunshine, warm weather, and a few extra considerations when shipping handcrafted products!

At Saga Candle Co., we take special care when preparing orders during the warmer months. However, our products contain naturally heat-sensitive ingredients, and shipping temperatures can vary throughout their journey.

What to Expect During Warmer Weather

Whipped Tallow Body Butters: Our body butters are particularly sensitive to high temperatures. We take extra precautions during warmer months to help prolong the melting process and protect their whipped texture during transit. However, prolonged exposure to excessive heat may cause softening or melting. If melted, the butter may solidify with a different consistency, although this does not necessarily affect its usability.

Soy Candles: Our soy candles generally travel well, but exposure to elevated temperatures may cause the wax to soften temporarily. Allow your candle to return to room temperature before use.

Lip Butters: Like our body butters, lip butters may soften when exposed to excessive heat. Allow them to cool and firm up before using.

Our Summer Shipping Recommendations:

To help your products arrive in the best possible condition, we recommend:

- Selecting expedited shipping at checkout when ordering whipped tallow body butters, particularly during periods of extreme heat.

- Monitoring your tracking information and retrieving your package promptly after delivery.

- Avoiding prolonged exposure to direct sunlight, hot vehicles, or outdoor mailboxes.

- Allowing products to return to a cool, stable temperature before use if they arrive warm.

A Little Extra Care Goes a Long Way

While we take precautions to help protect your order, we cannot guarantee temperature-controlled conditions once your package enters the shipping carrier's network. Expedited shipping can help reduce time in transit, but it does not eliminate exposure to heat.

If you have concerns about the condition of your products upon arrival, please contact us with your order number and photos so we can help.

Every great adventure has its challenges. A little summer sunshine shouldn't stand between you and your favorite Saga creations!

Have a question about your order, shipping, or an exchange?

Reach out anytime. We're always happy to help. Feel free to email us at sagacandlesupport@gmail.com Or through our contact page. We’re always happy to help.