Terms of service
1. Overview
This website is operated by Saga Candle Co., LLC. By visiting our site or purchasing something from us, you agree to be bound by these Terms of Service. These terms apply to all users of the site, including browsers, customers, and contributors.
2. Online Store Terms
You may not use our products for any unlawful or unauthorized purpose. You must not transmit any harmful code or interfere with the security of the Services. A breach of these terms may result in termination of your access.
3. General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding payment information) may be transferred unencrypted across networks. Payment information is always encrypted during transfer.
4. Accuracy of Information
We are not responsible if information on this site is inaccurate, incomplete, or outdated. Material on this site is provided for general information and should not be relied upon as the sole basis for decisions.
5. Modifications to Products, Prices & Services
Prices and product availability may change without notice. We reserve the right to modify or discontinue any product or service at any time. We are not liable for any modification, price change, suspension, or discontinuation.
6. Products & Availability
All products are handmade in small batches. Variations in color, scent, or texture may occur. We reserve the right to limit quantities or discontinue products at any time.
7. Billing & Account Information
We may refuse or cancel any order. We may limit or cancel quantities purchased per person, household, or order. You agree to provide current, complete, and accurate purchase and account information.
8. Shipping & Local Delivery
Shipping and delivery timelines are estimates and may vary. Once an order is marked delivered by the carrier or left at the designated delivery location, responsibility transfers to the customer. Full details are available in our Shipping Policy.
9. Returns, Refunds & Exchanges
Our return and refund policy is available on our Returns page. By purchasing from Saga Candle Co., LLC, you agree to the timelines and requirements listed there, including the 24‑hour photo requirement for damaged items.
10. Third‑Party Tools & Links
We may provide access to third‑party tools or links. We are not responsible for third‑party content, accuracy, or services. Use of third‑party tools is at your own risk.
11. User Comments & Submissions
If you send comments, reviews, or suggestions, you agree that we may use them without restriction. We are not obligated to maintain comments in confidence or respond to them.
12. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
13. Errors, Inaccuracies & Omissions
Occasionally there may be errors or omissions in product descriptions, pricing, promotions, or availability. We reserve the right to correct these at any time.
14. Prohibited Uses
You are prohibited from using the site or its content for unlawful purposes, harassment, fraud, or to interfere with security features.
15. Disclaimer of Warranties
We do not guarantee that your use of our Services will be uninterrupted, timely, secure, or error‑free. Products and Services are provided “as is” without warranties of any kind.
16. Limitation of Liability
Saga Candle Co., LLC is not liable for any injury, loss, claim, or damages arising from your use of our products or Services, except where prohibited by law.
17. Indemnification
You agree to indemnify and hold harmless Saga Candle Co., LLC from any claim or demand arising from your breach of these Terms.
18. Severability
If any part of these Terms is found unlawful or unenforceable, the remaining provisions remain valid.
19. Termination
These Terms remain in effect unless terminated by either you or us. We may terminate your access if you violate these Terms.
20. Entire Agreement
These Terms constitute the entire agreement between you and Saga Candle Co., LLC regarding your use of the site.
21. Governing Law
These Terms are governed by the laws of the State of Idaho, United States.
22. Contact Information
Questions about these Terms may be sent to: sagacandlesupport@gmail.com